Inbound Calls

Set up an AI agent to answer your business phone number 24/7. Whether it's a customer asking about hours or a hot lead ready to book, your agent handles it.

Step 1: Connect your number

Import your existing Twilio number or buy one through Katexs. Go to Settings → Phone Numbers and click "Add Number." Imported numbers keep their history; provisioned numbers go live instantly.

Step 2: Assign to an agent

In the Creator, open your agent and select the phone number from the dropdown. The agent is now live on that number — every inbound call routes straight to it.

Step 3: Test it

Click "Test Call" in the Creator and enter your mobile number. Your phone rings within a few seconds. Talk to your agent exactly like a customer would.

Step 4: Configure inbound behavior

Set your agent's greeting, business hours, and after-hours message. Use variables like {{business_name}} and {{business_hours}} so one prompt works across locations.

inbound_behavior:
  greeting: "Thanks for calling {{business_name}}. How can I help you today?"
  after_hours: "You've reached us after hours. Leave a message and we'll call back."
  voicemail: true
  transfer_number: "+1-555-0199"