Campaigns
Scheduling
Control when calls go out so you stay compliant and reach people at the right moment.
Windows
Set a calling window per campaign in the lead's local timezone. Katexs pauses outside the window and resumes automatically the next day.
Pacing
| Setting | Default | Notes |
|---|---|---|
| Calls per minute | 5 | Raise slowly to protect answer rates |
| Concurrency | 10 | Simultaneous live calls |
| Retry delay | 2 hours | Busy or no answer |
| Max attempts | 3 | Per lead, per campaign |
Compliance
- Do-not-call suppression is applied at dial time, not just at upload.
- Calls never place outside 9 AM - 8 PM local time unless you explicitly override.
- Every campaign records consent source when provided in the CSV.