Data & Testing

Data Dashboard

One screen for volume, outcomes, and spend across every agent in the workspace.

Panels

📞

Calls and chats per day, split by inbound and outbound.

✅

Booked, qualified, transferred, and missed as a share of total.

⏱

Average and p90 duration per agent.

💸

Credit burn by agent, campaign, and day.

🔁

How often the agent hands off to a human.

⭐

Sampled scoring from the Testing Lab rubric.

Compare today, 7 days, 30 days, or a custom window, with period-over-period deltas on every tile.

Set thresholds — for example transfer rate above 25% — and get notified by email and in the notification bell.