Data & Testing
Call Logs
Every call and chat is logged automatically. Review transcripts, recordings, outcomes, and costs.
Log view
| Column | Description |
|---|---|
| Date/Time | When the interaction started |
| Phone/Channel | Caller number or "Chat Widget" |
| Duration | Length of the call or chat |
| Transcript | Full conversation text |
| Recording | Play button, voice calls only |
| Outcome | Booked, Qualified, Missed, Transferred |
| Cost | Credits deducted |
Transcript view
Click any log to see the full transcript with speaker labels (AI / Human) and timestamps. Key moments — booking, qualification, transfer — are highlighted inline.
Filtering and export
Filter by date range, agent, outcome, or phone number, then export the filtered set to CSV.