Custom Keywords

Boost recognition for product names, drug names, street names, and anything else the transcriber gets wrong.

Why keywords matter

Speech recognition is trained on general language. Brand and industry terms get mangled. Keyword boosting tells the transcriber what to expect on your calls.

Adding keywords

keywords:
  - term: "Katexs"
    boost: 8
  - term: "Invisalign"
    boost: 6
  - term: "GoHighLevel"
    boost: 5

Best practices

• Boost between 3 and 10 — higher values cause false positives.
• Add the spoken form, not the written one ("K-A-T-E-X-S" rarely helps).
• Cap the list at about 50 terms per agent.