Where consistency becomes growth
Katexs
AGENT BUILD · PLUMBING · HOUSTON TX

Precision Plumbing Co.

An AI emergency dispatch agent that answers and routes night calls — $12K recovered in 30 days.

3 days
Emergency agent live
$12,000
Recovered month one
Carlos M. — Owner
Carlos M. — Owner
Precision Plumbing Co.
★★★★★
The Problem

What was costing them before Katexs.

  • Emergency plumbing calls at night went to voicemail — 100% of that revenue went to competitors.
  • No on-call system — owner had to personally answer every late call.
  • Lost 3 to 4 emergency jobs per week worth $800 to $2,000 each.
“A burst pipe call at 2am used to go to voicemail. Now the AI answers and dispatches us. $12K recovered month one.”
The Katexs Build

What we built — step by step.

We built a Vapi voice agent with explicit emergency-routing logic — severity questions, ETA promises, and a Twilio-powered SMS dispatch to the on-call tech. CRM logs the job, captures the address, and confirms the dispatch. Nights and weekends now convert at the same rate as business hours.

VapiTwilioCRMMake.comClaude
  1. 1
    Day 1
    Emergency call flow and dispatch script design.
  2. 2
    Day 2
    Vapi agent built with emergency routing logic.
  3. 3
    Day 3
    Twilio provisioned, CRM dispatch automation configured and tested. Live.
Workflow Diagrams

The actual build.

Live, draggable node diagrams — drag any node, watch the data flow.

EMERGENCY CALL INTAKE
1
Emergency Call
step 01
2
Vapi Answers
step 02
3
Urgency Assessed
step 03
4
Address Captured
step 04
5
Dispatch Triggered
step 05
DISPATCH NOTIFICATION
1
Dispatch Triggered
step 01
2
Twilio SMS to Owner
step 02
3
GHL Job Created
step 03
4
ETA Confirmed
step 04
5
Job Assigned
step 05
AFTER-HOURS ROUTING
1
After Hours Detected
step 01
2
AI Routes Call
step 02
3
Emergency Script
step 03
4
Owner Pinged
step 04
5
Response Confirmed
step 05
EMERGENCY JOB TRACKER
1
Job Created
step 01
2
Status Updated
step 02
3
Invoice Generated
step 03
4
Follow-Up Scheduled
step 04
5
Review Requested
step 05
Verified Katexs Build
Every workflow shown is a real deployed system.
Built in 3 days
From brief submitted to client live.
NDA Protected
Client details shared with permission only.
The Results

What changed after going live.

$12,000
Recovered month one
24/7
Dispatch coverage
3 days
To go live
“A burst pipe call at 2am used to go to voicemail. Now the AI answers and dispatches us. $12K recovered month one.”
Carlos M. — Owner
Carlos M. — Owner
Precision Plumbing Co.
★★★★★

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