24/7 Service Line Agent
by Katexs
Answers after-hours calls and books next-day service automatically.
Overview
Most home service companies lose more revenue to unanswered evening calls than to any competitor. A homeowner with a dead AC unit calls three numbers and hires whoever picks up. This agent answers every ring after your office closes, on weekends, and through holidays.
It gathers the equipment type, symptom, and address, then checks your dispatch calendar and books a next-day slot while the caller is still on the line. Urgent no-heat and no-cool situations get flagged for your on-call tech instead of waiting until morning. Every call arrives in your inbox as a transcript with a booked job attached.
What it handles
- Answer after-hours, weekend, and holiday calls
- Capture equipment type, symptom, and service address
- Book next-day appointments against live crew availability
- Flag no-heat and no-cool calls for on-call escalation
- Text the customer a confirmation with the arrival window
Channels
Integrations
Workflow
- 01
Pick up
Agent answers on the first ring once your office line rolls over.
- 02
Diagnose
Guided questions capture the system, symptom, and urgency level.
- 03
Book
Next-day slot reserved from live technician availability.
- 04
Hand off
Confirmation texted to the customer and the job posted to dispatch.
What you'll need
- A phone number to forward after hours
- Dispatch calendar access
- Service area and pricing basics