Service Booking Agent
by Katexs
Books by service type and bay availability in real time.
Overview
Service advisors are standing at the counter with a customer while the phone rings. Those missed calls are oil changes, brake jobs, and diagnostics that go to the shop across the street. This agent answers all of them.
It captures year, make, model, and mileage, matches the requested service to the correct labor time and bay type, and books the appointment against real shop capacity instead of a generic slot. It confirms by text, offers loaner or shuttle options, and reminds customers the day before to cut no-shows.
What it handles
- Capture vehicle year, make, model, and mileage
- Match service type to labor time and bay availability
- Book appointments against real shop capacity
- Offer loaner, shuttle, and wait-in-lobby options
- Send confirmations and day-before reminders
Channels
Integrations
Workflow
- 01
Answer
Overflow and after-hours calls picked up instantly.
- 02
Identify the vehicle
Year, make, model, mileage, and service history captured.
- 03
Schedule
Service matched to labor time and booked into an open bay.
- 04
Confirm
Text confirmation sent with transport options and a reminder.
What you'll need
- Shop scheduling system access
- Service menu with labor times
- Loaner and shuttle policy