Review Request Agent
by Katexs
Post-service outreach that turns happy customers into 5-star reviews.
Overview
Happy customers rarely leave reviews without a nudge. This agent sends perfectly timed post-service review requests — by text or email — when satisfaction is highest. It handles the ask, the link, and the follow-up, turning your best customers into your best marketers. It boosts your Google rating without begging.
What it handles
- Sends review requests 24–48 hours after service completion
- Personalizes the ask by service type and staff member
- Provides direct links to Google, Yelp, or industry-specific platforms
- Handles negative feedback privately before it goes public
- Tracks review volume and star rating trends over time
Channels
SMSEmail
Integrations
Google Business ProfileYelp for BusinessPodiumZapier
Workflow
- 01
Service Complete
Job marked complete; agent schedules review request for 24–48 hours later.
- 02
The Ask
Personalized text or email sent with direct review link.
- 03
Handle Response
Positive review = thank you. Negative feedback = private resolution offer.
- 04
Track & Optimize
Review volume and ratings logged; top performers and trends flagged.
What you'll need
- Review platform profiles and direct links
- Service completion trigger in your system
- Response templates for positive and negative feedback