Reservation Agent
by Katexs
Books tables, manages waitlist, handles changes 24/7.
Overview
During service, nobody has a free hand for the phone. Reservation calls go unanswered exactly when demand is highest, and every missed call is a table you could have turned.
This agent handles the entire reservation lifecycle: availability, party size, seating preference, allergies, special occasions, modifications, and cancellations. It works the waitlist when the book is full and texts guests the moment a table opens. Front of house keeps their attention on the room.
What it handles
- Book, modify, and cancel reservations around the clock
- Quote live wait times and manage the waitlist
- Capture allergies, occasions, and seating preferences
- Answer hours, parking, menu, and dress-code questions
- Send confirmations and reduce no-shows with reminders
- Handle large-party and private-dining inquiries
Channels
Integrations
Workflow
- 01
Answer
Every call is picked up instantly, including mid-service and after hours.
- 02
Check the book
Live availability is read from your reservation platform.
- 03
Book or waitlist
Table is held with notes, or the guest joins the waitlist with a text alert.
- 04
Confirm & remind
Confirmation plus a same-day reminder to protect the cover.
What you'll need
- Reservation platform access
- Floor plan and seating rules
- Hours, menu, and policy details
- A manager escalation number