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Rebooking Agent

by Katexs

Outbound to clients past their usual interval to keep chairs full.

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780 deploys

Overview

Clients who haven't been in for 6–8 weeks are already shopping your competitors. This agent identifies clients past their usual interval and runs personalized outreach — offering their preferred stylist, suggesting services, and booking them back in. It turns lapsed clients into regulars before they drift away.

What it handles

  • Identifies clients past their usual rebooking interval
  • Sends personalized voice or SMS outreach by stylist
  • Offers preferred time slots and service recommendations
  • Books the client directly into the stylist's calendar
  • Updates client notes with re-engagement outcome

Channels

VoiceSMS

Integrations

Square AppointmentsVagaroGoogle CalendarMailchimp

Workflow

  1. 01

    Interval Triggered

    System flags client past their usual 6–8 week rebooking window.

  2. 02

    Personal Outreach

    Agent texts or calls with a personalized message from their stylist.

  3. 03

    Rebook

    Client picks a time; agent books it and sends confirmation.

  4. 04

    Log & Nurture

    Outcome logged; non-responsive clients enter a longer nurture sequence.

What you'll need

  • Client visit history and preferred stylist records
  • Stylist calendar integration
  • Re-engagement offer or incentive policy