Membership Sales Agent
by Katexs
Qualifies prospects, books tours, handles pricing questions.
Overview
Gym leads come in at night and on weekends, exactly when your sales floor is thinnest. A prospect who has to leave a voicemail is a prospect who joins the studio down the street.
This agent answers every inquiry, learns the prospect's goals and schedule, explains membership tiers and promotions accurately, and books a tour or intro class on the spot. It follows up on no-shows and keeps working the pipeline over SMS until the prospect either joins or opts out.
What it handles
- Answer membership and pricing questions accurately
- Qualify goals, schedule, and experience level
- Book facility tours and intro classes
- Recommend the right membership tier
- Follow up on no-shows and expired trials
- Handle cancellation and freeze requests
Channels
Integrations
Workflow
- 01
Engage
Inbound call or web chat is answered immediately, any hour.
- 02
Qualify
Goals, availability, and budget mapped to the right membership.
- 03
Book the tour
Slot reserved on the sales floor calendar with a text confirmation.
- 04
Follow up
Automated SMS sequence recovers no-shows and closes the loop.
What you'll need
- Membership tiers and current promotions
- Club management software access
- Tour and class availability
- Sales team escalation contact