Intake & Triage Agent
by Katexs
Safety-screens the call, books or escalates before a spark flies.
Overview
Electrical calls range from a flickering light to a live wire in a flooded basement. This agent answers every call, runs a fast safety screen, and either books the job or escalates emergencies to your on-call electrician immediately. It protects your team from dangerous surprises and keeps homeowners safe.
What it handles
- Answers every call with a safety-first intake script
- Screens for emergencies: sparks, burning smell, flooding, power loss
- Escalates emergencies to the on-call electrician with full context
- Books non-urgent jobs into the next available slot
- Sends safety instructions to the homeowner while help is dispatched
Channels
VoiceChat
Integrations
ServiceTitanGoogle CalendarTwilioZapier
Workflow
- 01
Call Answered
Every call is picked up instantly, 24/7.
- 02
Safety Screen
Agent runs through emergency checklist in under 60 seconds.
- 03
Route or Book
Emergency = on-call electrician dispatched. Routine = calendar booked.
- 04
Confirm & Instruct
Homeowner gets confirmation and any immediate safety steps.
What you'll need
- Emergency escalation contact and protocol
- On-call electrician schedule
- Safety screening script approved by licensed electrician