AI Receptionist
by Katexs
Answers every call, routes or resolves — no voicemail, no hold music.
Overview
Every call that goes to voicemail is a lead that goes to your competitor. This agent answers every call to your business — routing urgent issues to the right person, resolving common questions from your knowledge base, and capturing messages with full context. It replaces your front desk without replacing the human touch.
What it handles
- Answers every call with a branded greeting and menu
- Routes calls by department, urgency, or caller intent
- Resolves common questions from the knowledge base
- Takes detailed messages with callback urgency flagged
- Handles after-hours and overflow without extra staffing
Channels
VoiceChat
Integrations
Google CalendarSlackZapierAircall
Workflow
- 01
Call Answered
Every call picked up instantly, 24/7, with your branded greeting.
- 02
Intent Capture
Agent identifies why they're calling and who they need.
- 03
Route or Resolve
Common questions answered; complex issues routed to the right person.
- 04
Log & Follow
Message or resolution logged; urgent callbacks flagged for immediate attention.
What you'll need
- Department directory and routing rules
- Knowledge base of FAQs and policies
- Escalation contacts by issue type